đ Contact Us
Need help? We're here to assist you. Choose the best way to reach us:
Response Time: We typically respond to support requests within 24-48 hours during business days.
â Frequently Asked Questions
How do I create an account?
Download the Woow app from your device's app store, open it, and tap "Sign Up" or "Create Account". You'll need to provide your email address and create a password. Follow the verification steps to complete your registration.
I forgot my password. How can I reset it?
On the login screen, tap "Forgot Password" and enter your email address. You'll receive a password reset link via email. Click the link and follow the instructions to create a new password.
How do I watch content on Woow?
Browse the home feed to discover content, or use the search function to find specific creators or topics. Tap on any video or audio content to start playing. You can also follow creators to see their latest content in your feed.
Can I download content for offline viewing?
Currently, Woow supports offline caching for some content. Look for the download icon next to videos or audio files. Downloaded content will be available in your offline library for viewing without an internet connection.
How do I report inappropriate content?
While viewing content, tap the three dots menu and select "Report". Choose the reason for your report and provide additional details if needed. Our moderation team will review the report and take appropriate action.
How do I delete my account?
Go to your profile settings, scroll down to "Account Management", and select "Delete Account". You'll need to confirm your password and acknowledge that this action is permanent. All your data will be permanently deleted.
Is my personal information secure?
Yes, we take your privacy and security seriously. We use industry-standard encryption to protect your data, and we never share your personal information with third parties without your consent. Read our Privacy Policy for more details.
How do I change my profile information?
Go to your profile page and tap the edit icon. You can update your display name, profile picture, bio, and other information. Changes are saved automatically when you tap "Save".
đ§ Troubleshooting
App Not Loading
- Check your internet connection
- Close the app completely and restart it
- Clear the app cache in your device settings
- Update the app to the latest version
- Restart your device
Video/Audio Not Playing
- Check your internet connection speed
- Try switching between WiFi and mobile data
- Close other apps that might be using bandwidth
- Check if the content is available in your region
- Try refreshing the content page
Login Issues
- Verify your email and password are correct
- Check if your account has been verified
- Try resetting your password
- Clear app data and try logging in again
- Contact support if the issue persists
đą App Information
Current Version
App Name: Woow
Package Name: pro.woow.woow
Platform: Android & iOS
Last Updated: August 29, 2024
System Requirements
- Android: Android 5.0 (API level 21) or higher
- iOS: iOS 12.0 or higher
- Internet: Stable internet connection required
- Storage: At least 100MB free space
- RAM: 2GB or more recommended
đ Direct Contact
Support Team
Email: kaweesimon@gmail.com
Address: Kanjokya house
Response Time: 24-48 hours
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EAT
For urgent technical issues, please include the following information in your email:
- Your device model and operating system version
- App version number
- Detailed description of the issue
- Screenshots if applicable
- Steps to reproduce the problem